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AI-powered smart lockers and intelligent vending machines are the physical extensions of your digital service delivery — natively integrated with ServiceNow, Active Directory, HRMS, and ERP for fully autonomous, round-the-clock operations.

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Smart locker system illustration
Smart Machines Overview

Where Digital Workflows Meet Physical Reality

The Synergy AI Native Transformation Platform redefines enterprise service delivery by bridging the gap between digital automation and the physical world. Smart Machines are not standalone hardware — they are intelligent physical endpoints, deeply embedded within your existing enterprise architecture.

Digital-Physical Convergence

Every transaction — whether issuing a laptop, dispensing PPE, or collecting a document — is orchestrated end-to-end by your existing ITSM, HR, and ERP systems. No manual intervention. No shadow IT. Just seamless, auditable automation.

With multi-modal authentication including badge, biometric, facial recognition, and OTP, access is both frictionless and secure — meeting the most demanding enterprise compliance requirements.

Core Capabilities at a Glance

  • 24×7 automated access with zero downtime dependency on IT staff
  • Multi-modal authentication — badge, biometric, facial, OTP
  • Real-time notifications via email, SMS, and push
  • Full audit trails for every transaction and access event
  • Five core workflows: Issue, Return, Replace, Replenish, Monitor
Enterprise Integration

Built to Integrate With Your Entire Enterprise Stack

Smart Machines do not operate in isolation. Every device in your fleet communicates natively with the platforms your enterprise already depends upon — eliminating integration overhead and ensuring a single source of truth across all physical and digital service channels.

ServiceNow

Trigger hardware dispensing directly from incident and request tickets. Auto-close tickets upon asset collection.

Active Directory

Real-time identity validation ensures only authorised personnel access assigned assets and secure compartments.

HRMS

Onboarding and offboarding workflows automatically provision or revoke physical access rights without manual IT steps.

ERP

Inventory consumed by machines feeds directly back into procurement and asset management modules — fully reconciled.

Digital
Request

Validate
Identity

Dispense
Asset

Record
Transaction

Smart Lockers

Intelligent Asset Distribution at Enterprise Scale

ExtraNet's Smart Lockers transform how organisations provision, manage, and recover physical IT assets. From laptops and mobile phones to PPE kits and secure documents, every compartment is dynamically assigned, access-controlled, and fully integrated with your ITSM platform.

IT Asset Distribution

IT Asset Distribution

Provision laptops, phones, peripherals, and accessories without a service desk agent. Assets are pre-staged and released upon ticket approval — day or night.

Crew ID & Badge Management

Crew ID & Badge Management

Automate first-day badge collection and replacement workflows. Integrates directly with physical access control systems for seamless onboarding experiences.

PPE & Safety Equipment

PPE & Safety Equipment

Ensure compliance with health and safety mandates through controlled, trackable dispensing of personal protective equipment across all operational sites.

Secure Document Pickup

Secure Document Pickup

Confidential documents, contracts, and credentials can be stored and retrieved securely — with full chain-of-custody logging for regulatory compliance.

Case Study

Largest airline of middle east: Redefining Airport IT Support

The Challenge

Largest airline of middle east required round-the-clock IT asset support across multiple airport locations, serving thousands of crew members and ground staff operating across every shift, every day of the year. Traditional service desk models could not scale to meet this demand efficiently or cost-effectively.

The Solution

ExtraNet deployed a network of Smart Lockers natively integrated with ServiceNow, enabling staff to collect, return, and swap IT equipment autonomously — triggered by existing ITSM ticket workflows, with biometric and badge authentication at every touchpoint.

80%
IT Support Reduction

Reduction in manual IT support interventions across all airport locations

24/7
Self-Service Access

Continuous, unstaffed asset collection and return across every shift

4 Wks
Deployment Time

Full fleet deployed and integrated within a single four-week programme

100%
Audit Compliance

Every transaction fully logged and auditable for enterprise governance

"ExtraNet's Smart Lockers transformed how our teams access IT equipment. The integration with ServiceNow was seamless, and the impact on our support workload was immediate."
— Largest airline of middle east IT Leadership
Vending & Dispensing

Intelligent Vending for Every Enterprise Environment

Beyond IT assets, the Smart Machines platform extends to a broad range of automated dispensing use cases — from clinical environments requiring medical-grade supply control to corporate offices seeking streamlined procurement of everyday items.

Medical Supply Dispensing

Hospitals and pharmacies can automate controlled dispensing of medications, clinical consumables, and patient care supplies — with full chain-of-custody logging that satisfies pharmaceutical regulatory standards. Every transaction is user-authenticated and time-stamped.

Office Supply Automation

Eliminate informal procurement and shadow spending by channelling all office consumable requests through a managed, integrated vending solution. Budget codes are captured at point of dispensing, feeding directly into your ERP's cost-centre reconciliation.

Retail Click-and-Collect

Bridge the gap between e-commerce and physical fulfilment with secure, automated collection points. Customers receive an authenticated access code upon purchase completion — no staff required at the point of collection, day or night.

Promotional Item Distribution

Manage controlled distribution of branded merchandise, incentive gifts, and event materials through a fully auditable, access-controlled dispensing system — ideal for large enterprises with distributed workforces.

Self-Service Kiosks

Every Touchpoint, Fully Automated

Synergy's Self-Service Kiosks extend the Smart Machines ecosystem into visitor management, employee services, and public-facing operations. Designed for high-throughput enterprise environments, these kiosks eliminate queues, reduce administrative burden, and deliver consistent service experiences at scale.

Check-In & Registration

Automate visitor and employee check-in with identity verification, pre-registered appointment matching, and instant badge printing — reducing reception workloads significantly.

Print-on-Demand Stations

Secure, authenticated print release stations that integrate with your document management and print server infrastructure for zero-touch document collection.

Queue Management

Intelligently manage service queues with real-time wait time display, ticket issuance, and staff alert notifications — improving customer and employee satisfaction simultaneously.

Information & Wayfinding

Interactive digital directories and wayfinding kiosks guide visitors across complex campuses, hospitals, airports, and corporate estates — available in multiple languages.

Payment & Transactions

Fully PCI-compliant payment kiosks supporting contactless, card, and digital wallet transactions — integrated with your billing and ERP systems for real-time reconciliation.

Employee Self-Service

Empower staff to manage HR tasks, update credentials, and access company resources autonomously through dedicated secure physical touchpoints.

IoT Bridge & Digital Twin

Every Machine, Monitored in Real Time

The Synergy platform's IoT Bridge transforms every deployed Smart Machine into a live, data-streaming node within your enterprise technology fabric. Sensor telemetry, environmental data, and machine health metrics are continuously ingested, analysed, and acted upon — without human intervention.

Digital Twin Visualisation

Every machine in your fleet is represented as a live digital twin within the Synergy dashboard. Operations teams gain an exact, real-time replica of each device's state — compartment occupancy, sensor readings, software version, and transaction history — enabling faster diagnosis and proactive intervention before issues impact end users.

Predictive Maintenance

Machine learning models trained on fleet-wide telemetry detect anomaly patterns that precede hardware failures — generating maintenance work orders automatically in ServiceNow, weeks before a fault becomes a service disruption.

Temperature & Humidity

Environmental sensors protect sensitive assets — from pharmaceuticals to electronics — and trigger alerts when conditions deviate from thresholds.

Weight & Inventory Sensors

Real-time stock level monitoring triggers automatic replenishment workflows before shelves run empty — eliminating service outages.

Remote Diagnostics & Firmware

Diagnose faults and push firmware updates to every machine in the fleet remotely — no engineer dispatch required for routine maintenance cycles.

Fleet Management & Telemetry

Total Visibility Across Your Entire Machine Fleet

Whether you operate ten machines or ten thousand across multiple countries, the Synergy Fleet Management module provides a single pane of glass for every deployed Smart Machine. From real-time inventory levels and transaction analytics to health monitoring and geographic deployment mapping, operations teams have the intelligence they need to keep enterprise services running without interruption.

99%

Machine Uptime

Predictive maintenance and remote diagnostics keep fleet availability above 99% across enterprise deployments

80%

IT Workload Reduction

Autonomous operations reduce manual IT interventions — validated across 500+ enterprise client deployments globally

100%

Audit Trail Coverage

Every transaction, access event, and maintenance action is logged, time-stamped, and exportable for compliance reporting

Future City Background

Trusted by 500+ Enterprises Across 50+ Countries

ExtraNet Technology Solutions brings 24 years of enterprise technology expertise to every Smart Machines deployment. Backed by the world's most rigorous quality certifications and strategic technology partnerships, we deliver physical automation solutions that meet the governance, security, and operational standards demanded by the world's most complex organisations.

CMMI SVC/5

Highest level of process maturity in enterprise service delivery

ISO 27001

Information security management — protecting your data at every layer

ISO 9001

Quality management systems certified across all service delivery operations

Microsoft & Oracle Partner

Strategic alliances ensuring deep, certified integration with leading enterprise platforms

24+
Years of Expertise
500+
B2B Clients
50+
Countries Served
1000+
Employees Worldwide
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