Citizen mobile app

 Citizen Services in Mobile application

Citizen services pertaining to every day needs are now available in the mobile app. It is easy to apply, review and check status and pay your bills anywhere as you go.

  • The Public Grievance Service
  • New Sewerage Connection
  • Existing Connection Services
  • Bin booking Service
  • Poultry Waste Clearance
  • Construction & Debris Clearance
  • Septic Tank Clearance
  • Community Hall Booking

The Citizen mobile app brings all the above-mentioned services right to your doorstep.

We work to earn every citizen's trust in government, ensure transparency in the process, and maintain the commitment made to future generations. We are here to make your life easier by avoiding long lines and providing safe and secure payment options.

Employees can use infographics to analyze citizen services and improve them regularly. You can also find demographic information, and dashboards for customers and employees, and as a bonus citizen mobile app will include features such as emergency services, SOS features, and live tracking. 
All the information is in one app at a glance.

  Infographics

  • This feature enables employee to view the completed, pending and cancelled services on their dashboard in a graphical representation view like Pie Charts.
  • These charts are interactive i.e. user can click on these charts and it will show different information based on the available data.
  • The charts help employee quickly know the amount of work done in a particular period of time.
  • Charts are also useful for higher officials to generate employee performance reports and take subsequent decisions based on those reports.

  Employee Dashboard on Mobile

  • There is a separate mobile dashboard in the app for citizens and employees to track and view the various requests. Employees can check the status in the dashboard and complete all of the step task functionalities to complete the task assigned to them
  • Employee dashboards on mobile devices enable field officers to view and update tasks while on the job.
  • Employees can directly upload images from the application as proof of citizen request serviced after delivering the services
  • Employee dashboards include filter options for narrowing down the results based on various conditions, allowing employees to access the request quickly.

  Online Payment Services

  Citizens can pay for various services through our portal and app using payment options such as

  • Net banking
  • Debit Card.
  • Credit Card.
  • UPI Transactions.
  • Citizens will receive an OTP for each payment transaction to confirm the authenticity of the user, as well as payment confirmation notifications via SMS and email.
  • If a payment fails due to a technical or internet issue, the amount will be credited to the citizen within the time frame specified.

  e-Gov and Public Services Portal

Our Citizen Services portal allows them to register and submit service requests online to the appropriate department, allowing them to get their issues or services resolved quickly and track the progress of their requests in our citizen dashboard.

  Benefits of Citizen Mobile App

  • Self-registration is a simple one-step process.
  • Citizens can use the public grievance tool to register concerns about various issues in their communities.
  • Citizens can obtain online sanitation, water, and energy services by completing a simple application form and making payments online, and the service will be supplied promptly.
  • Citizens can track the status of issues they have raised.
  • A well-defined personnel hierarchy is required to respond to and answer citizen requests on time.
  • Accurate accountability of staff tasks to boost deliverables and give citizens with timely resolutions.
  • If requests are not fulfilled within the time frame specified, they are automatically escalated to a higher authority