Unified Helpdesk

Separate helpdesk systems exist in organizations for each function, e.g. IT helpdesk, HR helpdesk etc. that could be unified into one support system and services. Also, many other internal departments, may not have helpdesk to offer support to employees.By providing, one service desk window to employees, it is possible to increase their productivity since they don’t have to learn many systems and don’t have to follow up manually on their support requests.